Grok subscription assistance FAQ
Read the currently published answers about ordering, account information, fulfillment and after-sales handling.
This round of Double 11 subsidized prices ends on November 11, 2026 at 23:59 Beijing time (UTC+8). Check the product page and recorded order for current prices and terms.
The subsidy is already included in the subsidized price; no separate subsidy coupon is required. A price marked 'From, after eligible offers' has additional conditions and is not the amount every buyer can pay directly. The final offer must be confirmed on the order page.
A promotion code and first-order tasks cannot be combined; choose the better eligible offer. The three first-order tasks are adding customer service, joining the specified official community and bookmarking the site, with customer service verification. A coupon does not automatically grant the largest discount. See the order page for eligibility and the applicable reduction.
Grok Premium upgrades follow the selected monthly option. Check the exact plan, term and benefits in the product description and target account. Subscription warranty follows the option's stated duration and scope; membership does not include API usage or a different plan.
The warranty period and applicable conditions are the live terms shown at checkout. Support will review account eligibility, network conditions, platform risk controls, and other cases against the recorded order facts.
Delivery depends on the selected product. Recharge options require an eligible existing account, while ready-to-use account options deliver a separate account. Support verifies payment and fulfilment details against the order.
Paid The X Subscription plans include Grok API access, but API usage is billed separately at standard model rates and does not draw from the subscription usage pool. API access is not a free usage allowance and is separate from GuideWhale's third-party API service.
The X Subscription has four paid tiers: Plus, Premium, Super and Ultra. Existing SuperGrok and SuperGrok Heavy subscriptions can continue, and switching is optional. They are not one-to-one renames. GuideWhale distinguishes new and legacy products by name; check the selected product and official account page for the actual plan, features and limits.
No. GuideWhale is an independent subscription assistance provider and is not affiliated with xAI or X. We help customers fulfil the option shown at checkout and provide order tracking and after-sales follow-up.